WWWBoard New Message: Message 41: Re: Sound Blaster Extigy driver does not install on XP Professional.

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WWWBoard New Message: Message 41: Re: Sound Blaster Extigy driver does not install on XP Professional.

WWWBoard: Message 41

[ Follow Ups ] [ Post Followup ] [ ]

Posted by Jeff Roberts on 04/28/02 at 2:42 PM

Subject: Re: Sound Blaster Extigy driver does not install on XP Professional.

Message Posted

In Reply to: Re: Sound Blaster Extigy driver does not install on XP Professional. posted by Bill D. on 04/28/02 at 1:05 PM:

If you upgraded to WinXP Pro from a Win9x version with your USB devices plugged in that's the problem. Although, Microsoft has contacted me regarding upgrade paths, I stand by the results we understand to be true. Win9X to WinXP Pro is not a proper upgrade path. A clean install of the OS is necessary. If this is not the case Win9x drivers may be the problem.

Jeff Roberts
USBMan

: I can't find a whole lot of information about the Extigy. It's supposed to support XP out of the box.

: Are any other USB devices working on your PC? Are you logged on as Administrator?

: Open System Information (MSINFO32.EXE) and navigate to Hardware Resources > IRQs. Click anywhere in the right pane and then press CTRL-A and then CTRL-C. You have copied that data to the clipboard. Paste that data in a reply here.

: Bill

: : I receive the follow message:

: : There was a problem installing this hardware:

: : Sound Blaster Extigy

: : An error ocurred during the installation of the device:

: : The driver installation file for this device is missing a necessary entry. This may be because the INF was written for Windows 95 or later. Contact your hardware vendor.

: : Any idea?

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: If you upgraded to WinXP Pro from a Win9x version with your USB devices plugged in that's the problem.  Although, Microsoft has contacted me regarding upgrade paths, I stand by the results we understand to be true.  Win9X to WinXP Pro is not a proper upgrade path.  A clean install of the OS is necessary.  If this is not the case Win9x drivers may be the problem.

: Jeff Roberts
: USBMan

: : I can't find a whole lot of information about the Extigy. It's supposed to support XP out of the box.

: : Are any other USB devices working on your PC? Are you logged on as Administrator?

: : Open System Information (MSINFO32.EXE) and navigate to Hardware Resources > IRQs. Click anywhere in the right pane and then press CTRL-A and then CTRL-C. You have copied that data to the clipboard. Paste that data in a reply here.

: : Bill

: : : I receive the follow message:

: : : There was a problem installing this hardware:

: : : Sound Blaster Extigy

: : : An error ocurred during the installation of the device:

: : : The driver installation file for this device is missing a necessary entry. This may be because the INF was written for Windows 95 or later. Contact your hardware vendor.

: : : Any idea?