In Reply to: Compaq Presario 1700 US & CannonScan n670u posted by -BobSchenot on 05/26/02 at 10:02 AM:
Let me start by saying THANKS, Bob. I am a user of your services and recommend SPAMCOP regularly. You provide a wonderful and necessary service. Kudos!
Laptops can be a pain because the USB subsection is usually hard-wired to the VGA and sound subsystems. This sometimes causes IRQ-sharing which USB 1.0 controllers don't like. Open System Information (MSINFO32.EXE) and navigate to Hardware Resources > IRQs. Click anywhere in the right pane and then press CTRL-A and then CTRL-C. You have copied that data to the clipboard. Paste that data in a reply here.
Once I have that data, I can formulate an attack plan.
: I purchased a CannonScan n670u to use on the road with my Compaq (XP personal) notebook. The major attraction of the Cannon scanner was its portability --- it is small, has a lock down cover, and is powered thru the USB port.
: The scanner works fine with my (older) Compaq desktop.
: During install on the notebook, it was recognized correctly when I booted with it attached, and loaded all the software.
: When I try to use it, I'm getting the message now that it is not attached. I strongly suspect that the feature of being powered by the USB port & using it with a notebook may be the root of the problem (but the scanner sure looks like it was meant to be part of a traveling pair).
: I've been unable to find any information at all about the compatability of this particular pair.
: Anyone have any information on this combination?
: Thank you.