In Reply to: Re: I've checked all the boxes posted by Bill D. on 10/24/02 at 11:05 AM:
Did you upgrade from Win98SE to WinXP? If yes a cleanreinstall may very well do the trick. Either way I recommend a clean reinstall. Although MS says 98SE to XP is a supported upgrade path, my experience here in our lab proves differently. Follow the guide at the URL Bill posted.
: You're at that point where we recommend one of two things:
: 1. Unplug all USB devices, remove all USB software and reinstall Windows "clean".
: 2. Purchase a PCI USB adapter card. It's probably smart to get a USB 2.0 card for the few extra dollars that they cost. ADS Technology, Adaptec, Belkin, I/O Gear and Siig make good products. I like Adaptec for their quality and support.
: : Okay, I followed the instructions for the clean up to the letter. Then reinstalled the software by the manual. Held my breath and it still failed to complete print. I saw a post in the archives dated 7/24/02 by DC and someone named Marc reply with the same problem on that thread, although no further post was submitted with an answer. Where do I go from here.
: : Thanks
: : kathy
: : : Unplug the power cord for the printer from the wall socket (unplugging the printer should clear the memory) and remove all USB devices (unplug the USB cables from the computer) except USB mouse and/or USB keyboard before you delete. After Windows reinstalls the USB driver stack plug the printer back into the wall plug. Unistall the printer software. Shut down again (power off). Reboot to Windows and reinstall the printer from scratch. Use the manual.
: : : Jeff Roberts
: : : USBMan
: : :
: : : : The most important tip there is changing the driver to Standard OpenHCI Host Controller. Do so if you haven't yet.
: : : : Bill
: : : : : Yes, I have been to tricks and tips....the only thing I think I haven't tried is the device manager clean up. A little afraid to delete. but couldn't hurt right. I can't finish a print job anyway. According to the info, XP will find and reload it. I just don't get this whole thing...Printer shows ready...job starts and then somewhere around page 4 of 9 it will error.
: : : : : Thanks
: : : : : kathy
: : :
: : : : : : : Have you checked here?
: : : :
: : : : : : : http://www.usbman.com/Guides/SiS%20USB%20Tips%20and%20Tricks.htm
: : : : : : : Bill
: : : : : : : : Okay, here goes...AMD Athlon, running XP Pro, usb SIS7001 with up date 5.something drivers and the patch. Having problems getting my HP V40 all in one to complete a print job....recieve failed document...then check and find disconnected. I have made sure the power save is not checked, tried to print directly to printer and a few other things. Some one told me I need upgrade to pent4 or reinstall 98se. Can anyone help.